Can I extend a rental once I’ve picked it up?

• We are happy to extend your rental, pending the availability of the equipment. Call or email us to let us know your desired return date, and we will work to make it happen.

Do I have to come in to pick up for a local pickup rental?

• If someone else is picking up your rental, please provide us with the contact’s name, phone number, and email. We’ll need to see their ID to verify the information you provided.

Do you offer package deals for long-term rentals?

• Yes! A week-long rental is charged as three billing days. Instead of charging a daily rate for every day of the week, we charge a discounted rate of three-day rate for seven consecutive days. The 7 days begin on the day you receive the equipment and end on the day we receive the equipment back from you. To inquire about rentals longer than 1 month, please email us. 

Do you offer weekend pick-ups/returns?

• Not know Saturdays, but Sunday, we can arrange that. That being said, we always try to be flexible if you have no other options. Let us know if this is something you need, and we’ll do our best to accommodate.

Do you provide deliveries/pick-ups?

• Yes! We deliver locally for a small fee.

If I return early, can I get a refund?

• Once the equipment has left our shop, it is yours for your requested rental period. Equipment returned early will not be refunded.

What are the hours of operation?

• Monday-Thursday: 9 AM-5 PM

What if I want to switch out a piece of equipment I have on rental?

• Once the equipment has left our shop, it is yours for the booked rental period. We cannot replace a piece of equipment with another unless it is determined to be malfunctioning through no fault of your own. The new equipment would need to be rented as a separate rental, pending availability.

What is the cancellation policy?

• If you cancel within 24 hours of the scheduled pickup time, you will be charged the full value of the rental.

• We know things happen, so please let us know as soon as possible if you need to cancel or change your reservation. We’ll always try to work with you.

What is the rescheduling policy?

• A rental can be rescheduled once without a cancellation fee. If you need to reschedule, let us know the new date you need. You must let us know the new date at least 72 hours before the rental starts to avoid a cancellation fee. All equipment on a reschedule is subject to the availability of that item. In the event an item is unavailable, we will provide a rental rate credit in its place.

What is your late return policy?

• While we understand the complexity of scheduling, we reserve the right to charge up to 150% of the agreed rental rate per day for each day that equipment is late. Equipment will be considered late if it is returned after 11:30 AM on the appointed day of return.

• We’re not in the rental business to charge late fees. We want to help you get the gear that you need so you’re free to work and create with one less thing to worry about. If you think you’ll be lat,e give us a call or email us. We’re always happy to work something out if we’re able.

Where do I pick up my rental?

• We are located at 525 Lincoln Way W, South Bend, IN 46601

  Your pickup and drop-off times will be listed at the bottom of your quote, but may be scheduled between 9 am and 5pm, depending on availability.