About the equipment
Can I prep in-house?
Yes, please! In-house preps are included in your rental rate.
Come hang out, check your gear, make sure everything works, and have a cup of tea with me.If you have any quick questions regarding your equipment or equipment needs, or if you would like to add or remove any items, please ask the rental technician assisting you at pickup. Please let us know if you would like to prep in-house so that we can make sure we’re ready for you. Not renting gear from us, but would still like a place to prep? Let us know, and we can set you up with space for a small fee.
Has the equipment been tested before I receive it?
Our equipment is always tested and prepped for your rental.
This is gear we use day in and day out, so we’re not just buying gear to rent. We know what works and what has worked for us. Everything we rent has been field-tested, and we know it’s reliable. If you need help putting a package together, we’re happy to give you our suggestions.
How do you price your rentals?
Our prices are the best and lowest in northern Indiana. Sometimes, online rental companies will list a low price for an item, but when you look closer, you’ll see that they charge extra for “optional” parts like batteries and memory cards. We are very intentional about building out kits that we know will work for you entirely, so you aren’t getting to set only to realize you only have one battery or no cards.
I have technical questions about equipment. What should I do?
Shoot us an email. Feel free to ask us for advice on a certain piece of equipment or what you should use in a particular scenario. We’ll do our best to help you.
Also, check out the Cine Dailies youtube channel to see test footage and other production breakdowns
I want to use something, but I’ve never used it before. Can you help?
Yes! Let us know before you pick up if you have questions, and we can schedule time for an introduction to the equipment. Some of this stuff can be intimidating, but once you get your hands on it, we’re sure you’ll figure it out just like we did. Please request your demo at least a week in advance. If you decide you’d rather hire an operator to run it we can help you do that too!
What do you consider damage?
Anything that goes beyond minor cosmetic blemishes, or anything that affects the functionality of the equipment.
What if I am missing a piece of equipment or something isn’t working?
While we strive to make sure that every piece of equipment is sent out on rental in perfect condition, once in a while you might have an issue. If this happens, please call upon discovering the issue and let us know that you are having troubles.
You’ll receive a copy of the equipment list when you pickup your gear, so we encourage you to check your order thoroughly as you’re picking up to make sure you have everything you need.
What if I break/ drop/ damage/ lose the equipment?
If you happen to damage or lose equipment while on rental, please let us know as soon as possible. When the equipment is returned we will assess the damage and let you know the next steps.
Your rental contract makes you liable for the cost to replace or repair any equipment that is returned damaged, lost or stolen, except for reasonable wear and tear. If you have insurance, some or all of those costs may be paid by your insurer.
When will I be billed if an item is damaged on my rental?
It may take 3 to 5 business days to test every item on your rental. Once the equipment is tested and checked, we will let you know what items are missing or damaged and send an invoice for replacement or repair.